What is your plan to reduce subsidies and enhance food service offerings?
IHS assists corporate dining clients with operational consulting and strategic planning for their cafes, restaurants, retail, catering and vending operations.Food Service Evaluation & Needs Assessment
Review the client's current food service operation, contract and services. IHS evaluates purchasing practices, staffing, merchandising, business plans, menus, food production and financial statements. We also provide quantitative evaluations and recommendations that will improve customer service and/or client financial results.
Request for Proposal (RFP) Development & Evaluation
Develop and administer comprehensive RFP's for selecting the right food service management partner. IHS' RFP administration provides document development, bidder qualification, distribution, bidder conferences and site surveys, and proposal evaluation.
Contract Negotiations & Contract Compliance
Negotiate or renegotiate a "win-win" partnership between the client and food service provider. IHS focuses on increased contractor accountability, evaluation of contractor fees and compensation, and establishment of performance based incentive programs. We also audit contract compliance for the life of the agreement.
Food Service Planning & Design
Provide the client with food service concept development, programming and design for expansion, renovation or building a new facility. IHS collaborates with the client's architect, as part of the design team, providing food service related expertise based on industry standards and trends throughout the design process.
Strategic Master Planning
Beginning with a comprehensive food service evaluation and needs assessment, create a strategic master plan that documents a systematic process in which an organization prioritizes resources to achieve its vision for the future. The strategic master plan focuses on food service programming, space planning, capital cost estimates, technology and sustainability. We also assist the client in the implementation of the strategic master plan.
Point-of-Sale (POS) & Information Technology Solutions
Review the client's current POS solution and information technology needs. IHS provides technology strategic planning, hardware and software recommendations, management reporting, data mining, cashless systems and return on investment analysis.
Market Research & Customer Satisfaction
Using intercept and direct customer survey techniques, we assist the client in learning more about customer satisfaction and provide feedback on using the information to improve sales, participation and financial performance.
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