Healthcare Dining patient feeding, retail foodservice

	CORPORATE DINING SERVICES

	CAMPUS DINING SERVICES

	HEALTHCARE DINING SERVICES

	CULTURAL CENTER DINING SERVICES

	DESIGN SERVICES

HEALTHCARE DINING SERVICES

Your Advisors in Building World Class Food Service Operations

IHS assists acute and long-term care clients with operational consulting and strategic planning for their patient feeding, retail food service, catering, gift stores and vending operations.

Food Service Evaluation & Needs Assessment

Review the client’s current food and nutrition operations, contract (if outsourced) and services. IHS evaluates purchasing practices, staffing, merchandising, business plans, menus, patient delivery models (tray service, room service, spoken menu) food production and financial statements. We also provide quantitative evaluations and recommendations that will improve patient, employee and guest satisfaction and/or client financial results.

Self-Operation vs. Outsourcing

Assist and guide the client through a comprehensive review of the service requirements and financial goals. IHS will present the best value solution, identifying advantages, disadvantages and recommendations to sustain long-term food and nutrition department goals and objectives.

Strategic Master Planning

Beginning with a comprehensive food and nutrition department evaluation and needs assessment, create a strategic master plan that documents a systemic process in which an organization prioritizes resources to achieve its vision for the future. The strategic master plan focuses on food service programming, nutritional programming, patient meal delivery models, space planning, capital cost estimates, hiring resources, operation costs, technology, industry best practices and sustainability. We also assist clients in the implementation of the strategic master plan.

Request for Proposal Development and Evaluation

Develop and administer comprehensive RFP’s for selecting the right food and nutrition management partner. IHS’ RFP administration provides document development, bidder qualification, distribution, bidder conferences and site surveys, and proposal evaluation. IHS negotiates “win-win” partnerships between the client and food service provider. IHS focuses on increased contractor accountability, evaluation of contractor fees and compensation and establishment of performance based incentive agreements. We conduct contract compliance audits for the life of the agreement.

Food Service Planning & Design

Provide the client with food service concept development, programming and design for expansion, renovation or building a new facility. IHS collaborates with the client’s architect, as part of the design team, providing food service related expertise based on industry standards and trends throughout the design process.

Point-of-Sale (POS) & Information Technology Solutions

Review the client’s current POS solution and information technology needs. IHS provides technology strategic planning, hardware and software recommendations, management reporting, data mining, cashless systems and return on investment analysis.

Recruitment Processes and Practices

Develop and implement training programs and hiring process. IHS develops and delivers retention programs and training staff for food and nutrition services. We also assist clients with interim staff and management support.

Market Research & Customer Satisfaction

Using intercept and direct customer survey techniques, assist the client in learning more about patient and guest satisfaction and provide feedback on using the information to improve sales, participation, satisfaction and financial performance.

A leading project management & food service operations & design consulting firm that utilizes a
systematic approach to help our Business Partners take their on-site dining needs vision from insight to impact.